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Faq
TCMSAGE is the only company in the world to “Unlock the Pure Wisdom of Earth’s Apothecary — Wild-Crafted, Handcrafted, Ancient Formulas for Gentler Healing”. So naturally, we imagine you have some questions.
How are our products different from ordinary herbal products?
At the core of our herbal products lies uncompromised quality and proven efficacy, not price competition. We source all botanical ingredients from their native habitats in wild mountainous regions, where each plant is carefully hand-harvested. Through multi-step traditional craftsmanship passed down generations, we process these natural treasures without chemical additives. Our time-honored formulas combine these pristine ingredients in precise ratios, designed to minimize side effects while maximizing efficacy. This is traditional Chinese herbal wisdom at its purest form - where ancient preparation methods meet modern wellness needs. Nature's wisdom, perfected by tradition.
Are the bath products safe for my bathtub, pipes and septic system?
Yes, our herbal bath products are safe for your bathtub, pipes and septic system. The product ingredients are scientifically proportioned to ensure that they are naturally mild and non-corrosive, and can be used with peace of mind.
If i can't find a formulation that suits me, can it be customized?
Yes, you can find the customization product in the product. After purchasing, we will have professional TCM practitioners customize a formulation suitable for you according to your physical condition, achieving individualized diagnosis and treatment, rational formulation, and tailoring to individual differences.
I have sensitive skin, can I use your products?
We take utmost care to exclude ingredients that can cause skin irritations. However, skin sensitivities vary with each person. We recommend that you consult with your dermatologist if you have particular concerns before using any of our products.
How to properly store your products?
Please store our products in a cool, dark place away from humidity and fluctuating climate conditions.
Where do the herbs we use come from?
Our wild-foraged botanicals are meticulously sourced from China's protected habitats. The Chinese herbs we select and use are of the highest grade possible. All herbs have gone through and passed stringent tests to ensure they are free of pesticides, sulphur, preservatives and heavy metals. At TCMsage, we embrace the "terroir principle" – the science-backed truth that a herb's birthplace defines its potency. Much like how Bordeaux grapes differ from Napa Valley's, only by carefully selecting wild and pure natural Chinese herbal medicines from their original places can the effects of Chinese herbal medicines be better exerted.
Where do our formula systems come from?
They are rooted in the thousand-year clinical evidence of classic TCM (Traditional Chinese Medicine) texts and have been verified by modern evidence-based medicine. [Dual Verification System] ① Historical effectiveness: All formulas have a clinical application history of 800 - 1500 years. ② Modern scientificity: Verified through LC-MS/MS component analysis and randomized double-blind trials (searchable on PubMed).
How long does it take for the product to take effect?
Our herbal formulations require 90-day commitment to activate full therapeutic potential. After using it consistently for more than three months, there will be a noticeable improvement in the body. Individual results may vary, influenced by factors such as lifestyle, dietary habits, and individual metabolic rate.
What is the shelf life of your products?
Our products have a shelf life of 12 months unopened, and 3 months once opened. Due to the natural characteristics of our formulas, they may be affected by exposure to the elements. So please use it as soon as possible after opening.
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